About Indeemo

At Indeemo, we’re redefining how companies understand people. Our AI-powered research platform helps global teams capture and analyse real-world human behaviour through video, photos, and rich multimedia diaries.

We leverage Mobile, Cloud and Generative AI to deliver intuitive, media-rich experiences across web and mobile. As we scale globally, having the right people keeping the commercial engine running is what makes the difference.

The Role

This is a sales support and admin role. We’re saying that upfront because the right person will see that for what it is: a front-row seat in a fast-moving SaaS business, working directly alongside the people closing deals.


You’ll triage and respond to inbound leads, prepare quotes, keep the CRM accurate, and make sure the Account Management and Sales Team have what they need to focus on the conversations that matter. The work is detail-oriented and process-driven. It matters because without it, things slow down and opportunities get missed.


If you’re willing and able, the role grows with you. We use AI across the business — in how we build, how we sell, and how we support clients — and you’ll get hands-on experience with those tools from day one. For the right person, this is where a commercial career starts.

The Profile: “The Foundation”

Reliable

When you pick something up, it gets done. Quotes go out on time. Leads don’t sit unanswered. You don’t need to be chased, and you don’t leave things half-finished.

Sharp by Email

You write clearly and professionally. Client-facing correspondence goes out without needing to be rewritten. You understand that how you communicate reflects on the business.

Organised

You can hold a busy queue of tasks and know exactly where each one stands. The CRM is accurate because you understand why it matters, not because someone is checking.

Curious

You want to understand what you’re working on — the product, the market, the client’s problem. You ask questions. You pay attention. That curiosity is what turns a support role into a launchpad.

Key Responsibilities

Inbound Management

First response, every time. No lead left waiting.

  • Respond to and chase inbound leads promptly over email

  • Triage enquiries and route them correctly — small scale opportunities are handled directly; larger opportunities are passed to the Sales Team with context

  • Schedule intro and discovery calls for Sales Team, with everything they need prepared in advance

Quoting & Sales Support

Accurate, prompt, and ready without being asked.

  • Prepare and issue quotes accurately, including platform-specific pricing

  • Support the Sales Team with quoting on larger opportunities where needed

  • Set up feedback calls and handle the coordination so nothing falls between the cracks

  • Identify key contacts appearing through observer logins and dashboard moderation, and flag to the relevant team member

CRM & Pipeline Admin

The data the team relies on starts with you.

  • Keep CRM records accurate and current — activity logged, stages updated, contacts maintained

  • Nurture existing and lapsed leads over email to keep them warm and progressing

  • Re-engage contacts already in the system and move them toward a next step

Skills & Experience

  • 1–2 years in a sales support, admin, or coordination role — SaaS or research/insights background a plus, but not required

  • Excellent written communication — clear, professional, and client-ready

  • Strong attention to detail, particularly across quotes, CRM records, and outbound correspondence

  • Comfortable with CRM tools (HubSpot preferred) and the Google or Microsoft suite

  • Able to manage a busy task queue without losing track of the detail

  • Familiarity with the Market Research / UX research industry is an advantage

  • Comfortable with AI tools, or genuinely keen to learn — this is a business that will invest in that

Why This Role

Honest scope, real upside.

This is a support role and we’re not dressing it up as something else. What we can offer is direct exposure to a commercial team closing deals, a business that moves fast, and a genuine path forward for someone who earns it.

AI from day one.

We use AI across the business — in how we build, sell, and support clients. You’ll work with these tools as part of your day job, not as an afterthought. For someone early in their career, that experience is worth something.

Close to the action.

You’ll sit alongside the Sales Team on live pipeline. You’ll see how deals are structured and how clients are handled. Most people in admin roles don’t get that view. You will.

What Success Looks Like at 12 Months

Inbounds Under Control

Every lead responded to promptly. Triage accurate. The Sales Team gets what they need without having to ask.

Pipeline Reliable

CRM clean and current. Quotes out on time. The team trusts your output without checking it.

Ready for More

A track record that speaks for itself — and a business ready to give you more responsibility because of it.

Our Hybrid Approach to Work 

At Indeemo we recognise the evolution that has taken place when it comes to hybrid working. Our hope is to achieve a balance between working in the office and from home that makes sense - to achieve flexibility while maximising communication, collaboration, creativity and productivity and preserving our company’s amazing culture.

Your first 3 months in the role, you will be required to be on-site at our offices in Blackpool 4 days per week - Monday to Thursday. Once you have completed 3 months with the team, you will have the option to scale back to 3 days per week on-site.

Life at Indeemo

At Indeemo, you get to join a diverse team of extra milers who are obsessed about delivering an intuitive product and an unforgettable customer experience.

 

"We value action over talk, collaboration over individualism and progress over perfection. We care about our work and we always look after each other. 

We know that what we each contribute on a daily basis has a direct, positive impact on the lives of the people who benefit from the research we empower. We never forget our duty of care when it comes to protecting the privacy of our users and customers." - Eugene Murphy (CEO)


Aside from a competitive salary, benefits and the opportunity to join our company's share options scheme, you’ll get to join a world class team with an amazing culture and exceptional work ethic. 


We look forward to hearing from you. 

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